Shipping & Returns
Production & Shipping Times
All of our items at Dani Moi are handmade to order so please note that production times can range between 2 - 3 weeks depending on order volume and the complexity of the jewelry settings.
If you need your order rush delivered by a certain date please send me a message and we'll be happy to work with you. Please note that rush orders are subject to a rush delivery fee.
After your item is made, we ship it out within 24 - 48 hours and will send a tracking number to the email provided at purchase.
- Production Times: 2 - 3 weeks
- US Shipping Times: 5 - 7 days
- International Shipping Times: 7-12 days for most destinations, excluding customs delays. Usually the item arrives sooner.
For orders outside of the US, please note that the buyer (recipient) will be responsible for all customs fees, duties, and import charges that may be levied at time of delivery.
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.